DEPOSIT AND PAYMENT METHODS

- For bookings made far in advance, confirmation is required 2 days before departure date and deposit 50%.

- Party B is responsible for paying the total service fee by bank transfer before the customer boards the ship 24 hours before departure for weekdays and 72 hours before departure for weekends.

- Pay any costs incurred after the service is completed.

• For foreign guests, payment will be made by card or via payment link.

- Account information:

1.1    ĐẶT DỊCH VỤ 

 - All reservations should be sent directly to:

1. Email : info@hongvancruise.com
2. Hotline: Message / Zalo: 0967 755 186
3. Manager: 0965 661 225 (Mr. Tu)
4. Party A refused to book the ship by phone call.
5. Party A will confirm Party B's ship booking by email within 24 hours, by Zalo before 23:00

• Party B shall provide all passenger information at least 02 (two) days before the check-in date such as: passenger list, CCCD card, or birth certificate for children, address. All foreign guests boarding the ship must have a passport and a valid visa to enter Vietnam.
• Party A reserves the right to partially or completely refuse the booking if Party B fails to provide passenger information before the deadline.

1.2 CANCELLATION POLICY

• Cancellation without notice or no show: Customer pays 100% total tour price
• 2 days notice = 48 hours: Free cancellation of service for legitimate reasons.
• 1 day notice = 12 hours: Customer pays 50% total tour cost.
• For customers who enjoy the discount policy, there will be no refunds but only postponements to another day.
• Refund 100% of the deposit or payment made by the customer in case of natural disasters, storms, floods or notices prohibiting departure from the port by the authorities.